How We Handle Complaints
We take great pride in the way that we deal with our clients, but accept that sometimes things do not go as well as we would hope. Should this happen we would hope to spot this early on and rectify any issues without any inconvenience to you. 
 
However, should you ever wish to register a formal complaint, please contact Michael Saunders in writing at Clarke & Partners Wealth Management, Allenview House, Hanham Road, Wimborne, Dorset, BH21 1AS or by telephone on 01202 889707, explaining what the problem is.
 
On receipt, your complaint will be acknowledged and you will receive a copy of our complaints handling procedure.  The matter will then be investigated in line with that procedure and our findings will be reported to you in writing. 
 
If you cannot reach agreement with us, you may be entitled to refer your complaint to the Financial Ombudsman Service, subject to certain time limits, unless the complainant is a business with turnover over €2 million or at least ten employees, or a charity/trust with income/assets over £1 million.
 
The Financial Ombudsman Service is an independent service in the UK for settling disputes between businesses providing financial services & their clients. Their web site address is:
 
http://www.financial-ombudsman.org.uk/default.htm
 
Full details of how they can be contacted are shown on their web site, whilst you will also be provided with full details when we send to you our written conclusions from our investigation of your complaint.

Clarke & Partners Wealth Management is a trading style of Clarke & Partners LLP.
Clarke & Partners LLP is a Limited Liability Partnership which is authorised and regulated by the Financial Conduct Authority.

The Financial Conduct Authority does not regulate taxation advice and some forms of school fees planning and some forms of pensions.
Postal and Registered Office Address: Allenview House, Hanham Road, Wimborne, Dorset, BH21 1AS. Registered in England & Wales No. OC327872.
© 2019 Clarke & Partners LLP.  All rights reserved.
This site is intended for UK residents only.

 

Click here to find out how we handle complaints.

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